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Service
Warranty
Repairs: Tacoma warranty service is performed at FMIC's National Service
Center in Nashville, Tennessee. In the event you feel that warranty service is
required on your Tacoma instrument, please take the instrument to the Authorized
Tacoma Dealer from whom the instrument was purchased. Your Dealer should then
contact FMIC's Tech Support Department for a Service Return Authorization request
to have the instrument sent to FMIC's National Service Center for evaluation.
Upon receipt, the Service Center staff will evaluate the issue with the instrument
for warranty consideration. If approved for coverage under the Tacoma warranty,
the instrument will be repaired. If the damage to the instrument is determined
not to be the result of a defect in manufacturing, a quote will be generated
for a Non-Warranty Repair. (See Below). For further information and assistance,
please contact FMIC's Consumer Relations Dept. at 480-596-9690. Please Note:
Per the terms of the Tacoma warranty, all transportation, insurance and freight
charges associated with warranty service and repairs on Tacoma instruments are
the responsibility of the purchaser.
Non-Warranty Repairs: FMIC is also performing non-warranty
repairs on Tacoma instruments at our National Service Center in Nashville,
Tennessee. Instruments must first be taken to an Authorized Tacoma
Dealer who will then contact FMIC's Tech Support Department for a
Service Return Authorization request. If approved, the consumer owned
unit must be shipped to the National Service Center in Nashville.
A repair quote will be generated upon evaluation of the condition
of the instrument and an approval of the quote must be obtained from
the consumer before any repair work is performed. Please Note:
Per the terms of the Tacoma warranty, all transportation, insurance
and freight charges associated with warranty service and repairs
on Tacoma instruments are the responsibility of the purchaser.
Tacoma Limited Lifetime Instruments Warranty
To locate a Tacoma dealer in your area please refer to our Dealer
Finder or
email us at info@tacomaguitars.com.
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